Thank you for visiting and shopping at Kedai Emas Gemilang. Following are the terms and conditions that constitute our Shipping Policy.

DOMESTIC SHIPPING

We currently do not ship to East Malaysia and outside of the Malaysia.

We only ship in Peninsular Malaysia.

SHIPMENT PROCESSING TIME

All orders are processed within 7-9 working days.

Please note that the above shipping times are just estimated quotes by the courier companies. Hence, we cannot be liable or held responsible for any delays after dispatch. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Express shipping is temporarily unavailable.
 

SHIPPING RATE & DELIVERY ESTIMATE

Shipping charges for your order will be calculated and displayed at checkout. Shipping charges may apply subject to revision from time to time.

*Free delivery if checkout price is more than RM500.

*Delivery delays can occasionally occur.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

If you intend to change your address after confirming your payment, please contact [email protected] as soon as possible. Once your item is shipped, you will not be able to change the shipping address. No cancellation will be accepted upon purchased.

SELF PICK-UP ORDER

You may place your order and collect your parcel from your preferred outlet, free of charge for Store Pickup Only.

Store Pickup delivery required from 3 working days (excluding public holidays & Sunday), for nearest location kindly refer here

How to place a self pick-up order

1. Choose [Pick up from store] in [Delivery Option]

2. Choose [SELECT] once located the store and click.

3. Proceed to payment option and checkout

How to collect the self pick-up order

After your online order is ready, you will receive the notification via email. When the parcel is ready for collection in Kedai Emas Gemilang store, you will receive the pickup notification via email. Present your online order number at the cashier counter of the designated Kedai Emas Gemilang store. Note: our store open on Monday to Saturday, 8.30am - 5.30pm. Closed on Sunday and Public holiday. 

How long is the collection period?

You will have 7 working days to collect the order in our store once arrival.

What will happen if exceed the collection period?

The order will be cancel without contact. We will process the refund to you but a processing fee will be charged (10% of the item selling price).  

CUSTOMS, DUTIES AND TAXES

Kedai Emas Gemilang is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

You must check for any lack of conformity in the product(s) at the time of delivery and, if any anomalies are found (e.g., opened package, damaged package, etc.), you have the right not to sign and receive. Please contact our customer service center immediately by phone (0111-8868 328) or email ([email protected]).

If you have received products that do not correspond to the one(s) you have ordered, or if your delivery is incomplete, please contact us as soon as possible to rectify the issue.

All shipments must be made to a physical address. Orders to PO Boxes will not be accepted. If you have provided an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to Kedai Emas Gemilang and we will not refund your money for the purchase. You may collect at Kedai Emas Gemilang or request for your purchased product(s) to be re-delivered, additional delivery charges will apply.